Internal and external conflict may occur when leaders fail to resolve conflict. Consider a recent conflict you were involved in or were witness to. Identify the roles of those involved in the conflict and how the conflict was or was not resolved. Consider the five TKI styles; which one was used in this conflict? Give verbal or behavioral examples. Based on the readings, how would you approach this conflict if it occurred today?

Solution:

As Yufenyuy Claris (2018) contend, conflicts between healthcare providers can threaten quality care delivery due to lack of morale and job dissatisfaction. Earlier, there was a conflict between nurses and physicians in my healthcare setting. This intergroup conflict concerned misunderstandings of each group’s role with the physician group being alleged as assuming a dominating stance in healthcare operations. Consequently, this misunderstanding in roles promoted identity conflict between the two warring parties. Again, the physicians were suspected to force their own set of values on the nurses, making them feel belittled and irrelevant in care delivery. Remarkably, the conflict was resolved and a seamless care was achieved. After examining the root of the conflict, it was ascertained that the conflict was sparked by poor collaboration and miscommunication between the nurses and physicians. Therefore, to correct this situation, an open communication channel between the warring groups was opened, a factor……..Please click the Paypal icon below to purchase full solution for only $5