Incivility has several negative outcome on any organization. The impact of bullying behaviors on the organization are lower morale, lower productivity and increased absenteeism (due to physical, psychological and emotional harm), followed by rapid and increased turnover, which compromises patient safety. Workplace bullying also leads to lawsuits, compensation for disability, loss of profits, negative impact on organizational reputation, and a corrosion of the patient to health care worker relationship. Employees, patients and families who witness behaviors that are not civil are concerned about how care can be impacted.
- Think about a time in your nursing practice where you experienced or witnessed incivility.
- Provide a concise description of this experience.
- What are some steps that could have been taken to prevent this from occurring?
- Discuss some important ways to create a culture of civility in the workplace.
IMPORTANT NOTE: Your instructor will be monitoring the Collaboration Café but not participating as this is your opportunity to give and receive feedback from your peers. The Collaboration Café is graded this week (50 points). There are no scholarly references required in this discussion format. Please see the guidelines and grading rubric below.
One time I experienced incivility is during a staff meeting when two nurses, after failing to reach an agreement about the proposed nurse schedule and shift routine, started insulting each other and throwing abusive words. This became extreme until the nurse leader had to call off the meeting until further notice. It created a tense atmosphere during the day, affecting nurses’ performance and productivity.
The steps that could have been taken to prevent this incivility behavior from taking place was setting clear policies and protocols to follow when giving suggestions, recommendations, or feedback during the meetings, encouraging the staff to avoid jumping into conclusions as the meeting was purposed at discussing the viability of the proposed schedule, discouraging blame games and encouraging team-oriented problem-solving, and encouraging kindness and respect for one another (DeNisco & Barker, 2015). Moreover, the nurse leader should have shared the….Please click the icon below to purchase full answer at only $5