(Solution) Review Case Study 4-1, ‘Diagnosing the Causes of Poor Performance’, on page 101 of the text

In working out your responses to the Discussion Question, you should choose examples from your own experience or find appropriate cases on the Web that you can discuss. Credit will be given for references you make to relevant examples from real companies. 

Review Case Study 4-1, ‘Diagnosing the Causes of Poor Performance’, on page 101 of the text. Imagine you are the manager in the case study. Identify and evaluate the causes of the employee’s poor performance.


According to Cokins (2013), performance usually takes into account the accomplishment of a give task, which measures against preset standards of accuracy, cost, completeness, as well as speed.  I therefore think that in contrast, performance is usually deemed to the fulfillment of a certain obligation. As explained by Hope and Player (2012), performance is crucial in any organization as it determines the productivity as well as profitability of an organization.  I therefore think that performance of every employee in the organization should be taken into consideration. This paper specifically evaluates the case study “Diagnosing the Causes of Poor Performance” for the purpose of identifying as well as evaluating the causes of the poor performance of employees.

Heather has adequate knowledge regarding the subject (Aguinis, 2013). Nevertheless, in my view, she lacks adequate procedural knowledge, which is required in training employees in the organization.  Taking this into consideration, I strongly think the she knows a lot of information, but she is having a lot of trouble in executing it. This explains why she has been rated low.  In my views, Heather would most likely be very surprised to learn any unhappiness in regards to her presentation as well as interaction skills.  Despite being competent as well as a hardworking employee, she has performance problem that need to be taken into consideration (Aguinis, 2013).  In this regard, for the aim of remedying this problem in performance, I would consider acknowledging her contribution to the organization. I would emphasize to her that I value her as an employee of the organization.  However, as the manager of the organization, I would let her….Please click the Paypal icon below to purchase full solution for only $10